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Lot 473, Kampung Cacar, 23100 Paka, Terengganu
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Home – Privacy policy

Privacy policy

  • Introduction

    The Qamar Paka respects and protects the privacy of all guests, visitors, and users of this Website.


    This Privacy Policy outlines how personal information is collected, used, disclosed, and protected in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

  • Information We Collect

    The Hotel may collect the following information:



    • Full name

    • Nationality

    • Residential address

    • Telephone number

    • Email address

    • Identification or passport details

    • Booking history

    • Payment-related information

    • Website usage data and cookies

  • Purpose of Collection

    Your personal information may be collected and processed for the following purposes:



    • Reservation management

    • Guest registration and verification

    • Payment processing

    • Customer support

    • Service improvement

    • Marketing communications (with consent where required)

    • Legal and regulatory compliance

    • Security and fraud prevention

  • Disclosure of Information

    The Hotel may disclose personal information to:



    • Payment service providers

    • Government authorities where required by law

    • Professional advisers and auditors

    • Technology and service providers supporting Hotel operations


    Personal information will not be sold or leased to third parties.

  • Data Security

    The Hotel implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, misuse, loss, disclosure, or alteration.

  • Data Retention

    Personal information shall be retained only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.

  • Cookies

    This Website may use cookies and similar technologies to improve user experience, website performance, and analytics.


    Users may disable cookies through their browser settings; however, certain website functions may become unavailable.

  • Your Rights

    Subject to Malaysian law, individuals may:



    • Request access to personal data.

    • Request correction of inaccurate information.

    • Withdraw consent where applicable.

    • Request restrictions on processing.

  • Contact for Privacy Matters

    For privacy-related inquiries, please contact:


    Data Protection Officer
    The Qamar Paka
    Email: adminpaka@theqamar.com
    Phone: +60 9827 3366